Virtual Commodity Policy
Virtual Product Policy
In accordance with the fourth and fifth paragraphs, Article 2 of the Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales, virtual products sold by our boutique may be used by the consumers as long as the order is issued and the serial number and password is provided, with no need to inspect the product. Therefore, provisions about unconditional return within 7 days under Article 19 of the Consumer Protection Act is not applicable. For relevant clauses, please refer to (Note 1).
Exceptions are made when the reason for product return is imputable to our boutique.
Product returns for the following reasons are not acceptable:
“Purchase error”/”no need”
Virtual products are not subject to product inspection and can be used immediately after they are sent. Please ensure that the game or webpage program can be used when you issue the order.
After member registration, the back office will allow order verification, including serial numbers and password. For non-members, such information may also be acquired from the email completed at the time of the order. The boutique will accept consumer requests to resend the mail. If there is an error in the email provided at the time of the order, please write to firstname.lastname@example.org. We will verify the customer information at the time of the order and re-send the mail.
(Note 1) Relevant Rules
In accordance with Article 19 of the Consumer Protection Act, consumers of distance sales or door-to-door-sales may return the goods or rescind the contract in writing within 7 days upon receipt of the goods or services without stating the reasons or be responsible for any expenses or costs, except in the case of distance sales with reasonable matters. Reasonable matters prescribed in the previous paragraph shall be proclaimed by the Executive Yuan.
Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales:
Article 2 “Reasonable matters” as exceptions referred to in the proviso of the first paragraph, Article 19 of the Act shall mean the exclusion of the application of the right of rescindment under the first paragraph, Article 19 of the Act when the goods or services have one of the following events and the enterprise has given notice to the consumers:
- The supply of goods which are liable to deteriorate, with fairly short shelf life or expire rapidly at the time to rescind the contract.
- The supply of goods or services made to the consumer’s specifications or clearly personalized.
- The supply of newspapers, periodicals or magazines.
- The supply of sealed audio, video recording or computer software which have been unsealed after delivery.
- The supply of digital content which is not supplied on a tangible medium, or online services which would be fully performed once begun, with the consumer’s prior consent.
- The supply of sealed personal hygiene products which have been unsealed after delivery.
- The supply of international airline passenger services.